Orders

Can we take an order over the phone?

All orders must be placed through our website.

I've received a faulty/damaged item

Although this is very rare, if your item does not arrive in perfect condition, please get in touch with us and send us an email at help@hiddendisabilitiesshop.com.au within 14 days of purchase for all refund and exchange inquiries.

I would like to return my order - within 14 days

Please send us an email at help@hiddendisabilitiesshop.com.au within 14 days of purchase for all refund and exchange inquiries.

I would like to return my order - over 14 days

We give all of our customers 14 days to return any item - even if it's not damaged. However, if it goes over 14 days, we are unable to arrange for this item to be returned to us. If the product is faulty or damaged, then please contact us with photos...