Help Center

A hidden disability is a disability that may not be immediately obvious, such as autism, dementia, anxiety, visual or hearing impairment.

There is no qualifying list of hidden disabilities. If you feel that the scheme will benefit you or make you feel a little more confident when out shopping or travelling, please use it.

There is no need to provide evidence to wear a Hidden Disabilities Sunflower. It is meant to highlight that you have a hidden disability and does not entitle you to anything. It’s simply there to show that you may need assistance or just a little more time. It is not a fast-tracked pass.

Whatever you think is most useful. We have ID cards available, but some people hang JAM cards as well as other information cards, passes, keys, pictures or cards - it’s completely your choice.

We deliver our products throughout Australia and New Zealand.  If you are ordering outside Australia or New Zealand, please go to hiddendisabilitiesstore.com to place your order.

The scheme has no age limit - it is available to be used by all ages. The parent or carer can wear the lanyard if it is not suitable for the person with the hidden disability to wear it.

Many parents and carers of children with Autism are using the scheme but it is not restricted to just one group. Anyone who considers themselves to have a hidden disability is welcome to use it if they feel it will help them.

All orders must be placed through our website.

Although this is very rare, if your item does not arrive in perfect condition, please get in touch with us and

You can return your item to us within 14 days of delivery for a full refund.

We give all of our customers 14 days to return any item - even if it's not damaged. However, if it goes over 14 days, we are unable to arrange for this item to be returned to us.

From dispatch to delivery, it will typically take 2 to 9 working days for delivery in Australia and 10 to 15 working days for orders to New Zealand. Please note that you will not receive a tracking number.

The delivery charge is based on the number of items being delivered. You can check the cost before you place your order when you add your items into your shopping cart.

From dispatch to delivery, it will typically take 2 to 9 working days for delivery in Australia and 10 to 15 working days for orders to New Zealand.

You can update your delivery address prior to ordering in My Account. If your items have been ordered, please email us at help@hiddendisabilitiesshop.com.au and we will do our best to change the delivery address if the items have not yet been picked...

We ship throughout Australia and New Zealand. If you are from another country, please go to hiddendisabilitiesstore.com to place your order.

We accept all major credit and debit cards using Stripe including Visa Credit, Visa Debit and Mastercard. We also accept payments using PayPal.

The refund will go back onto the same card that you used to place the order with us, and will be paid back to you via a return transaction.  If the refund was to be declined, we will then contact you after 30 days to obtain further bank account...

Please read our comprehensive privacy policy regarding GDPR and how it affects you.

You can change your account details by clicking on 'My account'. You are then able to change your name, email and your account password. You can also go into 'My address book' and you can add, change or delete saved addresses.